Protecting Your Personal Information at dis88

This Privacy Policy is issued by dis88 ("we", "our platform") and applies to all users who register, log in or use any service offered on the dis88 website. It covers all activities related to sports betting, online slots, live casino, 4D lottery and all customer support interactions that take place through our platform.

By registering an account at dis88, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we encourage you not to use our platform and to contact the support team for further guidance.

dis88 collects your personal information through several means to ensure that the services provided are safe, orderly and compliant with international licensing requirements. The information we collect includes:

• Registration Information: Full name, email address, mobile phone number, username and chosen password.
• Identity Verification Information: A copy of your MyKad, identification card number or other identity documents required for the KYC (Know Your Customer) process.
• Financial Information: Bank account or e-wallet account numbers for the purpose of processing deposits and withdrawals only.
• Platform Activity Data: Betting records, transaction history, game preferences and platform usage patterns.
• Technical Data: IP address, device type, web browser, operating system and connection log information.
• Support Communications: Records of live chat conversations and email correspondence with our 24/7 customer support team.

The personal information we collect is used solely for legitimate and necessary purposes, including:

• Creating and managing your user account on the dis88 platform.
• Processing deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX and crypto methods.
• Carrying out identity verification checks (KYC) as required by international licensing.
• Providing customer support via live chat and email in Malay and English.
• Detecting and preventing fraud, money laundering and other unlawful activities.
• Complying with legal obligations, regulations and directives from relevant authorities.
• Sending account-related information, security updates and relevant service communications.
• Improving the user experience based on analysis of aggregated and anonymised usage patterns.

dis88 takes seriously the principle that your personal information belongs to you. We do not sell or rent your personal information to any third party for marketing purposes. However, in certain limited situations, we may share your information with:

• Payment Service Providers: Parties that process your financial transactions, including DuitNow, FPX and crypto gateway providers, solely for transaction processing purposes.
• Licensing Authorities: International licensing regulatory bodies under which we operate, when required for compliance review.
• Law Enforcement Agencies: When required by a valid court order or binding legal directive, and only to the extent necessary.
• Technology Providers: Technical service providers that support platform operations, bound by strict confidentiality agreements.

All third parties involved in processing dis88 user data are subject to strict data protection agreements and are prohibited from using that information for any other purpose.

Your personal information is retained for as long as necessary to fulfil the purposes stated in this policy, or for the period required by applicable legal and licensing obligations.

Generally, account and transaction records are kept for the period required by the licensing regulatory body. When data is no longer needed, we will delete or securely anonymise it using procedures that comply with industry standards.

As a dis88 user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: You may request correction of information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that your personal information be deleted, subject to relevant legal obligations.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain permitted situations.
• Right to Object to Marketing: You may opt out of receiving marketing communications at any time.
• Right to Data Portability: You may request that your data be provided to you in a machine-readable format.

To exercise any of the above rights, please contact our 24/7 support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and keep you informed of its progress.

dis88 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly. These cookies are used to:

• Maintain your login session so you do not need to log in again each time.
• Remember your preferences and personal settings on the platform.
• Analyse platform traffic patterns for service improvement purposes.
• Detect and prevent fraudulent activity or unauthorised access attempts.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some dis88 platform features.

dis88 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.

These measures include data encryption during transmission and storage, strict internal access controls based on the need-to-know principle, regular security audits, continuous system monitoring and data security training for all staff involved in user data processing.

dis88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in service practices, technological developments, or new legal requirements.

Users will be notified of any significant amendments via a notice on the platform or through their registered email. The latest effective date will always be clearly displayed at the top of this policy. Continued use of the dis88 platform after any amendments is considered acceptance of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we manage your personal information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, dis88's 24/7 support team is ready to assist you.